At Exovita Health, we’re committed to getting your wellness essentials to you as quickly and reliably as possible. Please review the details below for information on our shipping processes.
Processing Times
- Orders are processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed the next business day.
- You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Rates & Delivery Times
Australia-wide:
- Standard Shipping (2-8 business days): Priced according to weight or Free on orders over $120
- Express Shipping (1–4 business days): Priced according to weight
International Shipping:
- We only ship to New Zealand currently and shipping is priced according to weight, delivery times vary from 6-27 days
- Rest of world stay tuned global wellness is coming soon.
Carriers
We use Australia Post and other trusted carriers to ensure your order arrives safely and on time. You will receive tracking updates via email.
Delivery Issues
- If your parcel is marked as delivered but you haven’t received it, please check with neighbours or your local post office first.
- For damaged, missing, or delayed items, contact us at hello@exovitahealth.com.au within 7 days of expected delivery.
Once an order has been delivered to the address provided and confirmed by the carrier, ExoVita Health is not liable for loss, theft, or misplacement beyond that point
Order Changes & Address Errors
Please double-check your shipping address before completing your order. Exovita Health is not responsible for parcels sent to incorrect or incomplete addresses provided by the customer.
If you need to update your shipping details, email us immediately at hello@exovitahealth.com.au — we’ll do our best to help if your order hasn’t already shipped.
Click & Collect / Local Pickup
Currently, we do not offer local pickup or click & collect.
