At Exovita Health, we’re committed to getting your wellness essentials to you as quickly and reliably as possible. Please review the details below for information on our shipping processes.
Processing Times
- Orders are processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed the next business day.
- You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Rates & Delivery Times
Australia-wide:
- Standard Shipping (2-8 business days): Priced according to weight or Free on orders over $120
- Express Shipping (1–4 business days): Priced according to weight
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Carriers
We use Australia Post and other trusted carriers to ensure your order arrives safely and on time. You will receive tracking updates via email.
Delivery Issues
- If your parcel is marked as delivered but you haven’t received it, please check with neighbours or your local post office first.
- For damaged, missing, or delayed items, contact us at hello@exovitahealth.com.au within 7 days of expected delivery.
Payment Disputes, Chargebacks & Delivered Orders (ACL-Aligned)
ExoVita Health complies with the Australian Consumer Law.
Where an order has been successfully delivered to the address provided by the customer, as confirmed by carrier tracking (including delivery left in a safe place or mailbox), the order is considered fulfilled.
In these circumstances:
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Refunds, replacements, or chargebacks will not be approved for claims of non-receipt
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Responsibility for the goods transfers to the customer upon confirmed delivery
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Any loss, theft, or access issues occurring after delivery are not the responsibility of ExoVita Health
Customers who believe a parcel has been lost or stolen after delivery confirmation must lodge an enquiry or report directly with the carrier or relevant authorities.
Chargebacks or payment disputes raised for orders confirmed as delivered will be contested using carrier tracking and delivery confirmation evidence.
Nothing in this policy excludes, restricts, or modifies any consumer guarantees provided under Australian Consumer Law.
Order Changes & Address Errors
Please double-check your shipping address before completing your order. Exovita Health is not responsible for parcels sent to incorrect or incomplete addresses provided by the customer.
If you need to update your shipping details, email us immediately at hello@exovitahealth.com.au — we’ll do our best to help if your order hasn’t already shipped.
Click & Collect / Local Pickup
Currently, we do not offer local pickup or click & collect.
