Refund policy

Returns & Refunds Policy


We want you to feel confident shopping with ExoVita Health. Below is our clear and fair returns policy, in line with Australian Consumer Law and Google Merchant Center guidelines.




📩 Contact Us

For return enquiries, please email:

hello@exovitahealth.com.au




⏳ Return Window

Items can be returned within 14 calendar days of delivery. After this period, returns or refunds cannot be accepted.




✅ Return Eligibility

To be eligible for a return:


  • Items must be unopened, unused, and in original packaging
  • Return must be requested within 14 days of delivery
  • Proof of purchase (order number or receipt) is required





❌ Non-Returnable Items

Due to health and safety regulations, we cannot accept returns on:


  • Opened or used consumables (e.g. supplements, mineral soaks, oral liquids)
  • Items marked as “final sale”
  • Gift cards or promotional items





🛠 Faulty or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery at hello@exovitahealth.com.au.

Please include:


  • Your order number
  • A clear photo of the issue
  • A short description



If your return is approved, we will cover return postage and arrange a replacement or refund.




💳 Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved, a refund will be issued to your original payment method within 7 business days.




📦 How to Return an Item


  1. Email hello@exovitahealth.com.au to request a return.
  2. We will provide return instructions and a reference number.
  3. Return shipping is the responsibility of the customer, unless the item is faulty or incorrect.
  4. We recommend using a trackable shipping method. ExoVita Health is not responsible for items lost in transit.





We value transparency and are committed to providing clear information at every step. If you have any questions, please don’t hesitate to get in touch.