Refund policy

Returns & Refunds Policy


We want you to feel confident shopping with ExoVita Health. Below is our clear and fair returns policy, in line with Australian Consumer Law and Google Merchant Center guidelines.

📩 Contact Us

For return enquiries, please email:

hello@exovitahealth.com.au


⏳ Return Window

For customers in Australia and New Zealand, we provide returns within 30 days of delivery

Items can be returned within 30 calendar days of delivery. After this period, returns or refunds cannot be accepted.


✅ Return Eligibility

To be eligible for a return:


  • Items must be unopened, unused, and in original packaging
  • Return must be requested within 30 days of delivery
  • Proof of purchase (order number or receipt) is required




❌ Non-Returnable Items

Due to health and safety regulations, we cannot accept returns on:


  • Opened or used consumables (e.g. supplements, mineral soaks, oral liquids)
  • Items marked as “final sale”
  • Gift cards or promotional items



🛠 Faulty or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery at hello@exovitahealth.com.au.

Please include:


  • Your order number
  • A clear photo of the issue
  • A short description


If your return is approved, we will cover return postage and arrange a replacement or refund.


💳 Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved, a refund will be issued to your original payment method within 7 business days.


📦 How to Return an Item


  1. Email hello@exovitahealth.com.au to request a return.
  2. We will provide return instructions and a reference number.
  3. Return shipping is the responsibility of the customer, unless the item is faulty or incorrect.
  4. We recommend using a trackable shipping method. ExoVita Health is not responsible for items lost in transit

 

Payment Disputes, Chargebacks & Delivered Orders (ACL-Aligned)

 


ExoVita Health complies with the Australian Consumer Law.


Where an order has been successfully delivered to the address provided by the customer, as confirmed by carrier tracking (including delivery left in a safe place or mailbox), the order is considered fulfilled.


In these circumstances:

 

  • Refunds, replacements, or chargebacks will not be approved for claims of non-receipt

  • Responsibility for the goods transfers to the customer upon confirmed delivery

  • Any loss, theft, or access issues occurring after delivery are not the responsibility of ExoVita Health

 


Customers who believe a parcel has been lost or stolen after delivery confirmation must lodge an enquiry or report directly with the carrier or relevant authorities.


Chargebacks or payment disputes raised for orders confirmed as delivered will be contested using carrier tracking and delivery confirmation evidence.


Nothing in this policy excludes, restricts, or modifies any consumer guarantees provided under Australian Consumer Law.



We value transparency and are committed to providing clear information at every step. If you have any questions, please don’t hesitate to get in touch.